Monday, May 12, 2014

Happy Small Business Week!

Small business owners are some of our favorite dreamers and doers. More than half of Americans either own or work for a small business, and two out of three new jobs in the U.S. each year are created by small businesses. It’s clear that you make a big impact with your creativity, hard work and passion.

As you grow, we know that you may have lots of questions on how to make the most of the web. National Small Business Week is a chance to say thanks for all you do for us and our communities and to share a few helpful resources.

Today we’re launching the Google Small Business Community, a place for you to share what makes your business special, connect with other businesses, and get a direct line to help from online experts. Join the community from May 12 - 16 for special content like a message from President Obama and tips from business leaders and the Small Business Administration.

After this week, the Google Small Business Community will continue providing information and inspiration. Daily posts, weekly trainings and regular Hangout series will be based directly on what you want to learn. And a team of trusted Advisors and Googlers with digital expertise will always be around to answer your questions.

We’ve also created a new Helpouts page for small businesses to get one-on-one advice with experts over video on topics like online marketing, branding and web design. And if you join the Google Business Community between May 12 - 16, you’ll get access to a Helpout of your choice.

We’re excited to meet you. Drop in and tell us a little bit about your business. Happy Small Business Week!

Monday, November 25, 2013

Announcing Reviews in Google Places for Business

People come to Google to search for information about local shops and restaurants so they can make the best plans and purchases. That’s why as a business owner, you want to make sure you put your best foot forward online. With a quick search, locals -- or even people new in town -- can read reviews from your regulars to find the right place for a romantic dinner, a prize-winning turkey, or the perfect (last-minute) present for Mom.

Today, we’re introducing Reviews in Google Places for Business. Now you can learn what your customers are saying about your business on Google and across the web, in one place. If you have a verified business listing, you will now see your customer ratings and reviews in the easy-to-use review inbox.

Read and respond to customer reviews in the reviews inbox

Easily respond to customer reviews
Reviews also allows you to start a conversation with your customers by directly responding to comments left by users on Google. Are your customers happy with your service? Thank them for the kind words so they recommend you to their friends. Do they mention some areas for improvement? Ask them for suggestions so they visit you again.

And if you feel your business deserves more good reviews, or if you are missing feedback on your work, all you need to do now is to encourage your customers to post reviews on your Google+ page.

Business owners using the new Places for Business interface can now find the Reviews tab when they log into their dashboard as usual.

Not verified yet? Seize the moment and get started now at

Thursday, October 24, 2013

Create offers in minutes and reach customers on Google Maps with Google Offers

Back in July we announced new ways for consumers to discover offers with Google. Today we’re introducing an updated self-service tool for all businesses in the U.S. to easily create offers and attract customers to their stores. Using the simple offer creation tool, businesses can create their offer in minutes and showcase it to local customers across Google, including Google Maps.

Create your offer in minutes and see it go live in just a few hours
With the updated creation tool, which is rolling out within the next week, you can create your offer in minutes. Simply choose the type of offer you’d like to create and assign a budget.

Unlike traditional promotions or coupons, Google Offers will show your offer to customers based on their location, what they like, and what they're looking for. You'll only pay when a customer saves your offer, and you keep the full value of the sales you make.

Reach the right customers, at the right time, now through Google Maps
With this launch, your offer can reach customers on Google Maps when they are searching for places nearby or looking for local businesses like yours. Your business will be prominently displayed with a blue tag icon next to it, alerting customers to your offer.

Once a customer saves your offer, we’ll bring them to your door by sharing an offer reminder when they are near your store. We can help remind them when your offer is expiring too, through email and mobile alerts. Just create the offer; we’ll take care of the rest. To get started and drive more traffic to your store, visit Google Offers.

Posted by Gayathri Rajan, Director of Product Management, Google Offers